FAQ

Welcome to our FAQ, Here you can find answers to some of the most asked questions.

Click on a question to reveal it's answer.

1. What are your opening times?

09:00 am - 17:00 pm Monday to Friday

2. How do I place an order, get pricing or ask about my order?

Email: [email protected]

Phone: +44 (0)121 557 3883

Fax: +44 (0)121 557 8235

Online: Contact Us

3. Why can I not see prices?

Contact Us for our latest prices.

4. What if I have special requirements?

Please indicate all special requirements on your purchase order. For example, packaging, batch numbers etc. Or contact our sales team for more information.

5. What should I expect after submitting a PO?

Your order will be processed as soon as possible and will be acknowledged within 48 hours if required.

6. When and how will my order ship?

Your order will ship based upon the availability of the product, account status, the product requirements (some products are time sensitive), and your requested delivery date.

7. What are Johnson Test Papers payment terms?

Proforma Invoice or 30 days net

8. How can I track my order?

Just get in touch with us and we can provide you with a tracking number via our Contact Form or call Customer Service: Phone: +44 (0)121 557 3883

9. What if I don't have an account?

Customer services can set up an account for you. You must have a valid PO to set up an account. Your order will be processed once we have verified addresses, reviewed credit references and spoken to your accounts payable department. Generally, it takes 7-10 working days to set up an account (Credit Card orders are usually processed sooner).

10. What if I need to change or update my account?

You can change or update your account anytime. You can provide your changes to customer services via email. Your account will be updated within 1-2 working days of receipt.

11. How do I revise a PO?

Changes can be requested to Customer Services. Orders will be placed on hold until a corrected order has been received. Upon receipt of a revised purchase order, the order will be processed. Lead times may be affected depending on product availability and production schedules.

12. What if I have questions about billing?

If your order was placed via phone, fax or email the invoice will be sent as soon as your order ships. You can always email Customer Services for questions or additional invoice copies: [email protected]

13. Where can I find your Conditions of Sale?

You can find our terms and conditions on each order acknowledgement, invoice and by clicking here

14. What is the shelf life of our products?

The shelf life of our pH products is 3 years from the date of manufacture. Each pack is marked with the expiry date and batch number for that specific product code. Our pH paper will remain accurate until the expiration date listed. Our semi-quantitative test strips have a shelf life between 2 to 3 years - depending on the product.